Returns & Exchanges

At De Bonte Koe Chocolade, we strive for perfection in every bite; however, due to the perishable nature of our artisanal chocolate, we can only accept returns for products that arrive damaged or incorrect. Please contact us within 48 hours of delivery to ensure we can resolve any issues with your order immediately.

Return Process

• 1.
  Contact Customer Support

  Email our team at [email protected] within 48 hours of receipt, including your order number and clear photographs of the damaged or incorrect items.

• 2.
  Verification Process

  Our master chocolatiers will review your claim to ensure it meets our quality guarantee standards and will provide a resolution within 2 business days.

• 3.
  Secure Packaging

  If a return is requested by our team, please place the original, unopened chocolate back into its thermal shipping box to maintain temperature stability during transit.

• 4.
  Refund or Replacement

  Once your claim is approved, we will either dispatch a fresh replacement of your favorite chocolates or issue a full refund to your original payment method.